Terms & Conditions

These terms govern the rental agreement between the guest (hereinafter "Guest") and the property owner:

Marko Korhonen
Rovaniemi, Finland
Email: kivikatuapartment@gmail.com

The rental property is Kivikatu Apartment, located at Kivikatu 17 A 6, 96200 Rovaniemi, Finland.

A booking is confirmed upon successful payment. Full payment is required at the time of booking. The Guest will receive a written confirmation by email within 24 hours.

Payments are processed securely by Stripe, Inc. Card details are never stored by the property owner. The charge will appear as Kivikatu Apartment on the Guest's bank statement.

The following cancellation terms apply:

To cancel a booking, use the cancellation link in your confirmation email or contact kivikatuapartment@gmail.com. Refunds are processed within 5–10 business days via the original payment method.

Check-in is from 15:00 on the arrival date. Check-out is by 11:00 on the departure date.

Early check-in or late check-out may be possible upon request, subject to availability. Please contact us at least 48 hours in advance.

Access is via a unique personal door code sent to the Guest by email 7 days before check-in. The code is valid exclusively for the duration of the booked stay.

The apartment accommodates a maximum of 4 guests. Additional guests beyond the booked number are not permitted without prior written consent. Violation of this rule may result in immediate termination of the stay without refund.

The Guest agrees to:

• Treat the property and its contents with reasonable care.
• Not smoke inside the apartment. Smoking is permitted on the balcony only.
• Not keep pets on the premises without prior written consent.
• Not organise parties or events causing noise or disturbance to neighbours.
• Respect quiet hours between 22:00 and 08:00.
• Leave the apartment in a reasonably clean condition.
• Report any damage or malfunction immediately to the host.

The Guest is liable for any damage caused to the property or its contents during the stay beyond normal wear and tear. The cost of repair or replacement will be charged to the payment method on file.

The property owner is not liable for theft, loss, or damage to the Guest's personal belongings. Guests are advised to arrange appropriate travel insurance.

The apartment is provided with the amenities listed on the booking page, including private sauna, free parking space no. 6, Wi-Fi, kitchen equipment, washing machine, and linen. The property owner reserves the right to substitute any amenity with an equivalent alternative in the event of technical failure.

Neither party shall be liable for failure to fulfil obligations due to circumstances beyond their reasonable control, including natural disasters, fire, flooding, government restrictions, or pandemic-related measures. In such cases, the parties will seek to agree on an alternative arrangement or a fair refund.

These terms are governed by Finnish law. Any disputes shall be resolved in the first instance through direct negotiation. If no agreement is reached, the matter shall be referred to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta) or a competent Finnish court.

Consumers based in the EU may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

For any questions regarding these terms, please contact:

Marko Korhonen
kivikatuapartment@gmail.com
+358 50 431 2105